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TheSolufixStandard Cleaning
TheSolufixStandard Cleaning
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A Solufix cleaner in a navy uniform and yellow gloves wiping down an office desk with a blue cloth

Service policy.

  • Nine points
  • 80% deposit option
  • 24 hours to reschedule

These are the terms every booking with Solufix is made under.

  1. Booking & confirmation

    All cleaning appointments are confirmed only after payment (full or deposit) has been made. Dates and time slots are not reserved without payment confirmation.

  2. Payment policy

    Full payment is preferred; however, we may accept an 80% deposit to secure your booking. Outstanding balances must be paid before or immediately after the service is completed.

  3. Service timing

    Please book ahead to secure your preferred cleaning date. Arrival time may vary slightly due to traffic or previous appointments, but we will always keep you updated.

  4. Access to property

    Clients are expected to provide access to the property at the scheduled time. Delays in access may affect the service duration or attract additional charges.

  5. Post-construction & deep cleaning

    Post-construction and deep cleaning may require extra time depending on the condition and size of the space. Final pricing may vary if the condition differs significantly from what was initially described.

  6. Cancellations & rescheduling

    Please give at least 24 hours' notice to cancel or reschedule. Last-minute cancellations or repeated rescheduling may attract a fee or result in loss of deposit.

  7. Damages & valuables

    We handle every space with care and professionalism. We advise clients to store valuables and fragile items safely before cleaning begins.

  8. Client satisfaction

    Customer satisfaction is important to us. If a client reports an area that was missed within 24 hours of service completion, Solufix will review the concern and, where the issue falls within the agreed scope of work, arrange a reasonable correction.

  9. Communication & updates

    We will always keep you updated on your appointment and the progress of the service. Kind communication and patience are much appreciated, as every space is handled with care.

Redefining Clean with Precision and Prestige.

Questions about any of these points? Message us on WhatsApp and we will explain.